Frequently Asked Questions
From Sustainability and Compliance to Support and Lead Times—get answers to questions you’ve been sitting on.
Got questions? When it comes to commercial furniture, we’ve (usually) got the answers.
Below you’ll find answers to the most common questions we get about our products, services, processes, and partnerships at Creative Office Environments. If you still can’t find the answer you’re looking for, just Get in Touch—we’ll be happy to chat, human to human.

General
What types of commercial furniture do you offer?
We offer a wide range of furniture solutions for office spaces, educational institutions, healthcare environments, hospitality settings, and more. With our product lines including workstations, seating, conference tables, collaborative furniture, ergonomic solutions, and storage —we’ve got your workspace covered.
Do you carry specific brands or manufacturers?
Yes, we partner with leading UK and European commercial furniture manufacturers such as Gresham, Casala, and Lintex to provide durable, high-quality, and innovative design-led solutions tailored to your project.
Partnership & Projects
Do you work with architects, designers, or general contractors?
Yes, we regularly collaborate closely with A&D (Architecture & Design) professionals and GCs (General Contractors) to align furniture with specifications, construction timelines, design intent, and project budgets.
Can you handle large-scale or multi-location projects?
Absolutely. Our team is experienced in managing regional and national rollouts, providing consistent service and support across multiple sites.
Sustainability & Compliance
Are your products environmentally friendly or certified?
Yes. Many of our products are GREENGUARD®, FSC®, BIFMA® certified and LEED®-compliant. We’re serious about sustainability and proud to champion the Circular Economy—helping you meet your environmental goals.
Do you offer ergonomic or DSE (Display Screen Equipment)-compliant furniture?
Absolutely! We supply a range of ergonomic solutions and DSE-compliant furnishings to ensure comfort, productivity, and accessibility in your workspace —ideal for healthy, productive and compliant workplaces.
Ordering & Process
Can I order custom furniture?
Yes! We offer custom solutions for size, finish, upholstery, and configuration. Our team will work with you and the manufacturer to bring your vision to life.
Do you offer design and space planning services?
Absolutely. Our in-house design team provides space planning, furniture layout, and 3D renderings to ensure your space is functional, efficient, and aligned with your brand.
How do I get a quote for my project?
Just contact us directly. Email us, request a Quote from our website, or simply call our sales team. Please provide details like project scope, product interest, and timeline to help us better serve you.
Delivery, Installation & Lead Times
How long does it take to receive my furniture?
Lead times vary depending on the manufacturer, product selection, and customisation. Typical lead times range from 4 to 6 weeks. We provide an accurate timeline during the quote process.
What are your delivery and installation services?
We handle it all. We provide professional delivery and installation services, including site prep, logistics, and setup. Our in-house team ensures your fit-out runs smoothly and that everything is installed correctly and efficiently, for complete peace of mind.
Do you deliver nationwide?
Yes. We serve clients all across the UK. Additional fees may apply based on location and project size.
Support & Warranty
Do your products come with a warranty?
Yes, all our products are backed by manufacturer warranties, typically ranging from 5 to 15 years, depending on the product. We’ll provide warranty documentation specific to your purchase.
What happens if a product is damaged during delivery?
No worries—we’ll sort it. If anything arrives damaged or defective, we’ll work with the manufacturer to repair or replace it at no additional cost. Just let us know within 48 hours of delivery.
Billing & Returns
Can I return or exchange furniture?
Since commercial furniture is often made-to-order, returns are limited. However, we’ll always work with you to resolve any issues. Please contact us for case-specific options.
What payment methods do you accept?
We offer flexible billing options. Net terms may be available for approved business accounts.
Still can’t find what you’re looking for?
Get in touch with your question, and we’ll be happy to get to the bottom of it.
